NZXT Reviews

Just got my $3K PC back from them after I had to ship it back to them because it was dead on arrival. They shipped it back and guess what... it's still f-ing dead on arrival. How are they in business?

This is quite literally the worst company I have ever had the displeasure of working with. My computer has needed two replacement parts (it needs more but I've done two RMAs, more detail below).
My GPU was bricked upon receiving my PC. I had to ship the entire PC back for just the GPU to be replaced. Took a while, fun stuff /s. Then when my PC was returned to me the hard drive just straight up didn't work, and two cable seats on my motherboard were broken. They sent me another hard drive that doesn't work. Could be because like the two cable seats on my MOBO, the SATA cable end is also broken. Though a new cable hasn't fixed the issue so who knows. Might even be the motherboard at this point. And I have a feeling if I want my MOBO replaced they'll need me to send the entire machine back. Which after my previous experience is absolutely not happening.
Furthermore the PC case was scratched to hell with paint chipped off the top when I received it. Guess what that would take to fix? You guessed it, another full shipment back to NZXT for more stuff to be broken. Oh don't worry, I included that in my first RMA with the GPU issue, and they didn't even fix it so take that as you wish.
I also paid nearly $200 for overnight shipping that took five days after shipping to get to me (no weather issue, nothing like that, just sat at a warehouse. I'd understand weather but not Fedex or NZXT messing around or whatever). They didn't care, no refund nothing. They also didn't give me any recompense for needing to RMA my computer multiple times in less than a month, and still needing to.
This company sucks, really don't buy from them. I bought their most expensive prebuilt and they couldn't give a damn, I was treated like I bought a $5 item from them. "You bought something from us? The transaction is done buzz off." -NZXT, probably.
If I could return it at this point I would.

There's not enough cuss words to describe how bad this company is. Go f yourself, just sent me a 1000$ paperweight so thanks for effing me! I guess NZXT likes f'ing little boys because that's what they're doing to me rn

WHEN YALL RESTOCKING

Spent 4k on trash. Creator PC is loud. side is cracked where they screw in panel. The RTX3090 ports don't match up to the Case holes, so I can't plug anything without it bending. FANS ARE LOUD- Cam software doesn't work well with either controlling fans or lights- they go back to their previous setting. Air flow could be better. ARE these actually VR ready? because 3/3 of my VR headsets DO NOT work on them. When I did a VR compatibility scan, the NZXT was not VR compatible at all. I am so pissed. Not getting refund.

Alright, I got my PC going on about 5 months ago. I normally don’t do reviews for anything, but I figured with this being a MASSIVE expense that I took on, but others could also be looking down that barrel, I figured why not.
First off, I wasn’t going to try and fight bots or pay scalping prices, so this was my way of getting a 3080.
I grabbed an Intel i9-10900k, Asus Maximus Hero XII (Wi-Fi), EVGA 3080 XC3, 32GB of G-Skill Royal RAM 3600hz, and 80+ Gold grade 1KW PSU from EVGA, an NZXT Kraken X63, paired with all NZXT’s fans for all the RGB greatness and all of this bundled into a H510 Elite.
Building time, shipping time and how it was shipped was all wonderful, literally no complaints.
Opening up the PC to see if anything wiggled loose or anything needed to be fixed, regarding wire management, nope; whoever prepared my BLD is a wire management God and I do really mean that.
Now this all sounds great, why the 3/5? Well, because their customer service is non-existent.
I ordered this PC, I was signed in with my account, the order confirmation, etc. was all sent to my email, but for whatever reason, the order is NOT showing in my history.
No big deal, right? Just reach out and they’ll help - that’s a big no-go. I reached out TWO days after getting the PC to report that it’s not under my order history and if I could have it linked to my account, ONE response asking which email I want it linked to (when I literally put what email in my reaching out post, but okay). My ticket was marked as solved, but there was still no order in my history. I open another ticket TWO weeks ago and no response as of yet. I emailed their support 4 days ago, no response yet.
If I want to RMA or send them whole system back, I need the order to show under my history so I can make a ticket for it, but it’s not there.

My pc continuously crashed while doing anything, it’s been over a week since i sent the email and i haven’t gotten a response on why it’s doing this.

Avoid this company. Non-existent customer support, and no legacy support, which means older tech will not function properly. Their crappy software also requires you to login at every boot, and often fails to authenticate. The tech is good, but don't expect it to last long. My old Kraken AIO cooler cannot function properly because of their software's lack of compatibility with older models.

The CAM Software is not the best. The Hardware are ok.
But the Customer Support are very bad. Always when I open a Ticket, and the Support dont know what to do, they just delete or close my Ticket.
Is this the way how you deal with Customers? After we pay much money?

I can only speak for the NZXT AUS customer service and it was excellent. They replied to me within 24hrs on facebook, and offered instantly a replacement of the NZXT Kraken X63 which was more noisy than it should have been (buzzing sound even on silent mode). The email conversation afterwards was even quicker,
They got in touch the same day with the tech company that had it installed for me, and let them know the RMA was approved - so I didn't have to do their replacement procedure.
The next unit I got is indeed silent on silent mode, and I couldn't be happier.
On a sidenote: Yeah the CAM software is not great and needs improvement, but it works fine for me and I never had issues with it per say. I installed a different software (fan control) for all my fans, and while it can't regulate the pump, it can control the AIO fans - so I made a custom fan curve for most of my components (CPU; GPU) and I think everyone should be doing that.

custumer support ignores your ticket or leaves you hanging over 2 weeks for each evading reply.
Item was a faulty kracken X62
after making a ticket for RMA/Warrenty they block me on their main site with error 500
i have never done anything negative or hostile against NZXT and yet they just give me the finger
will NEVER buy NZXT again

They put my computer together horribly, would have literally been better off building my own and learning.